Do you bring your own cleaning supplies?
Yes! Our cleaning technicians come fully equipped with all the products and tools needed for the job. We just ask that you provide trash bags. If there’s a particular product you prefer, you’re welcome to supply it, and we’ll gladly use it during your cleaning.
Are you insured and bonded?
Yes, we are fully insured and bonded, providing peace of mind for both our clients and our team.
How do you determine the cost of the cleaning service?
The cost is based on factors such as the size of your home, the type of cleaning service, and any additional requests you may have.
Are your cleaning technicians background-checked?
Absolutely. Every cleaning technician is background-checked, professionally trained, and fully insured to ensure a safe and reliable service.
What is your policy if I’m not satisfied with the cleaning?
Customer satisfaction is our priority. If you’re not happy with the cleaning, contact us within 24 hours, and we’ll address any concerns with our satisfaction guarantee.
How often should I schedule a deep cleaning?
The frequency of deep cleanings depends on your home’s needs, but we recommend scheduling one at least twice a year for a thorough refresh.
What if something is broken or damaged during a cleaning?
If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then accidents do happen. Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items are put away and anything you are concerned about is noted at the time of booking.
What forms of payment do you accept?
We accept credit and debit cards for convenient and secure transactions.
Do I need to be home during the cleaning?
It’s entirely up to you. Many clients provide us with access, while others prefer to be home. We prioritize your comfort and convenience.
Are your cleaning products safe for pets and children?
Absolutely! We use pet-safe cleaning products to ensure a healthy and safe environment for your loved ones.
What’s not included in the service?
Our cleanings focus on the interior of your home. This means exterior window cleaning, patios, garages, wall washing, and grill cleaning are not included. However, you can always customize your service. Just let us know what you’d like to add, and we’ll do our best to accommodate your request. For safety reasons, our team members do not go higher than three steps on a ladder.
What’s the difference between a Standard Cleaning and a Deep Cleaning?
While our regular Standard Cleaning keeps your home fresh and tidy, our Deep Cleaning provides a more detailed and intensive service, reaching areas that aren’t typically covered in a standard visit. You can see the difference by checking our full checklist here. We also offer Move-In and Move-Out Cleaning, along with Flexible Custom and Budget-Friendly Service options to fit your specific needs.
Do I need to tip my cleaning technician?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.
Do I need to pay a deposit to book a cleaning service?
Yes. To reserve your time slot and confirm your booking, we require a 50% deposit. This amount will be deducted from your final service fee once the cleaning is completed.
If you cancel at least 72 hours before the scheduled service, you’ll receive a 100% refund of your deposit. However, please note that the deposit becomes non-refundable if the cancellation occurs less than 72 hours before your appointment.